Help & Support Center
Have questions about using WhatEat, need help with your account, or want to report a technical issue? Our team is here to assist you.
Direct Support Contact
For any technical inquiries, account assistance, or personalized help, you can reach out directly via email:
⏱️ Estimated response time: 24 - 48 business hours.
Support Details
Developer: WhatEat
Compatibility: iOS & Android
Want to delete your account?
Manage account and data deletion →Frequently Asked Questions (FAQ)
Quick answers to common questions about the application:
Account & Access
How do I sign in to the application?
You can securely sign in with Apple (Apple ID), Google, or your standard email address.
What if I cannot log in or forgot my credentials?
If you signed up with email and password, you can request a password reset from the login screen in the app. If you use Apple ID or Google, make sure you sign in with the correct account.
How can I delete my account and personal data?
In compliance with privacy laws and Apple/Google guidelines, you can permanently delete your account and all associated data at any time from within the app (Settings > Delete Account) or through our web deletion portal.
Go to account deletion portal→App Features & Nutrition
How does WhatEat calculate foods and macronutrients?
WhatEat connects to the Open Food Facts database and utilizes an intelligent recipe engine to compute accurate calories, carbohydrates, proteins, fats, and fiber.
Does the application provide medical diagnoses or advice?
No. WhatEat is strictly an informational tool for nutrition logging and tracking. It does not provide medical diagnosis, treatment, or clinical recommendations. Always consult a licensed healthcare professional before making dietary changes.
Is my dietary data private?
Yes. Your nutrition logs and personal data are encrypted in transit and at rest, and are never sold or shared with data brokers or insurance companies.
Subscriptions & Management
How can I view, modify, or cancel my active subscription?
If you subscribed on an iOS device (Apple), your subscription is managed directly through your Apple ID in system Settings (Settings > [Your Name] > Subscriptions > WhatEat). On Android devices, manage it via the Google Play Store (Menu > Payments & subscriptions). You can cancel or change your plan at any time.
What happens when I cancel a subscription?
You will retain access to your plan features until the end of the current billing cycle. Afterwards, your account will automatically convert to the free plan with no further charges.
Technical Support & Bug Reports
I found a bug or app crash, how do I report it?
Please email app@whateat.es with: 1) Your device model, 2) OS version (iOS/Android), and 3) A brief description or screenshot so our team can resolve it in the next release.
Can I suggest new features or improvements?
Absolutely! We love hearing from our users. Send an email to app@whateat.es with the subject 'WhatEat Feedback'.